EchoTik|How to manage cancellations

    ·June 24, 2024
    ·2 min read

    In this section, you will learn how to manage cancellations.

    Manage Cancellations

    You can manage all your order cancellations in the TikTok Shop Seller Center under the Manage Cancellations section.

    Click here to go to Manage Cancellations

    There are four section tabs under the Manage Cancellations section. Their detailed descriptions are as follows.


    From here, you can check all cancellation requests and their statuses.

    To Proceed

    Here you will find the list of orders with cancellation requests initiated by buyers.

    There are 2 scenarios for order cancellation:

    • ​Buyers can unconditionally cancel their orders within one hour after the order is placed. (This rule applies when the buyer has paid for the order or has selected Cash On Delivery)

    • ​After one hour, if the buyer wants to cancel the order, he/she needs to apply for it. To proceed, you can click Reject request or Accept request.

    Note: If you do not respond within 48 hours, the request will be accepted automatically.

    ​Accept Request

    If you click Confirm here, it means you have agreed to this cancellation request. Then the refund will be sent to the buyer automatically.

    ​Reject Request

    If you choose Reject Request, please select a reason here. You can leave any additional comments if needed.


    Under the Completed tab, you will find the list of cancellation requests that have been successfully approved.


    Under the Closed tab, you can find all the rejected cancellation requests.

    EchoTik, a third-party data analysis platform for short videos and live-streaming e-commerce. EchoTik’s mission is to enable global sellers, creators, MCNs, and brands to master the marketing methods of short videos and live-streaming to sell and promote their products easily. will continue to accompany you to explore the new opportunities of global video and live e-commerce, and provide you with TikTok related information and guidance on product selection and operation. Welcome to follow!


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